Terms and Conditions
Note: This list is meant to be a guide to our charges and is not exhaustive. Some of the charges are starting prices only and the quoted fee can increase for complicated or more complex treatment cases. Highly aesthetic treatments can carry higher fees, which may include laboratory visits for shade/colour matching. Treatment prices quoted can vary between individuals. Fees will generally be higher for our Specialists/Consultants and more experienced/trained clinicians. A personalised treatment plan and estimate will be provided for you before beginning any treatment and will be based on your individual treatment needs, difficulty and requirements.
We accept all cash payments, card payments using all major debit and credit cards (expect Amex). For larger payments we can arrange for bank transfers.
Cancellations must be made 24 hours before your appointment .
Specialist consultations and appointment longer than 1 hour need 48 hours notice.
If you are unwell on the day of your appointment you must let us know by 8am.
We understand that there are times when you must miss an appointment due to emergency or work, however when you do not call to cancel, you may be preventing another patient from getting treatment they really need.
We will request a deposit for all appointments. If the cancellation is less then 24 hours for general dentist appointments and 48 hours for specialist appointments, long treatments or if you fail to attend your deposit will be forfeited. This is because we have reserved that appointment for you so someone else might miss out. The Failed To Attend fee is £75 per half an hour. (Please have in mind that if you are late to your appointment you may not be seen and the above fees will apply so please arrive in plenty of time).
5 Year Guarantee includes any fracture of crown, onlay, veneer, bridge and restoration work (unless otherwise stated), but does not include, failure due to underlying tooth fracture, secondary decay, trauma or accidental damage or fracture caused by inappropriate use (opening bottles) or de bonding (loosening) or subsequent need for root canal treatment. It is not given on buccal (side restorations) as these tend to fall off over time, depending on tooth brushing technique and force. It may not be given on some restorations if there is a high chance of failure, but your dentist will explain if this is the case